1. Order Cancellation
Orders can be canceled before they are processed. Once processed, cancellations may not be possible.

2. Refund Eligibility
Refunds are only applicable in cases of:

  • Damaged or spoiled product
  • Incorrect item delivered

3. Refund Process
Customers must report issues within 2 hours of delivery with proof (photo/video).

4. Refund Mode
Refunds will be processed to the original payment method within 5–7 working days.

5. Non-Refundable Cases

  • Change of mind
  • Incorrect order placed by customer
  • Delays due to unavoidable conditions